Support Information
ION offers a variety of international support packages tailored to meet the needs of all size organizations.
To learn more about ION SecureCare support packages, e-mail sales@ion-networks.com.
Via Web
Click here to request support using our online form.
Via Phone
Toll-Free (United States)
+1 (800) 722-8986
International
+1 (908) 546-3900, Option 8
Via Email
Via FAX
United States & International
+1 (908) 546-3901
Standard Support Hours
8:30 AM - 5:30 PM United States, Eastern Standard Time
Monday - Friday
Extended and 24/7 plans are available with selected SecureCare support plans.
Technical Support Checklist
For faster problem resolution, we strongly recommend you have the following available when you contact ION for technical support:
- Serial number of the appliance
- Model number of the appliance
- Your name (First/Last)
- Telephone number where you can be reached, including country and area code
- Company name
- Description of problem and what you have already tried
- Dial-up number and login credentials for ION technical support to access the appliance remotely (If applicable)
How do I find the serial number on an ION appliance?
The serial number is typically a ten-digit number found on the bottom or back panel of the appliance. The serial number often follows the letters “SN” (sometimes written “S/N”).
How do I find the model number for an ION appliance?
There are two ways to find an ION model number.
#1.) Use the built-in utility.
(Works for 3100, 3300, 3500, 5500, and 5600 series appliances.)
- Launch a system prompt.
- Type “VER” and hit Enter.
- The model number will appear in a list of appliance information.
#2.) Find the ION model number on the device.
The ION model number is typically listed near the serial number on the bottom or back plane of the device.
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